Cancellation and Refund

We prioritize customer satisfaction and conduct our order processes transparently and fairly. You can cancel orders placed through our website up to one business day before the delivery date . In this case, the full amount paid for your order will be refunded to you without any deductions.

However, if this period is exceeded, your order may have already entered the production or shipping process . In such cases, it may not be possible to completely cancel the order, or a refund may be processed with a certain percentage deduction depending on the service and processing performed. Cancellation and refund conditions may differ, especially for products that are custom-made or ordered specifically .

Return Policy for Flower Orders
Due to the nature of the products, special return policies apply to flower orders:

Fresh cut flowers can only be returned on the day of delivery . The return process can only be completed if you contact our company on the day of receipt and the flowers are returned unused and undamaged.
The return period for potted plants is 7 days . For returns, the plant must be delivered to our company in its original condition, healthy and well-maintained . Returns may not be accepted if the potted plants show signs of water loss, disease, or damage from external factors.

General Return Policy
Returned products must be in their original packaging, complete, and unused.
To initiate the return process, you need to contact our customer service and inform them of your return request.
Refunds will be processed via the same method you used for payment and will appear in your account within 3-10 business days , depending on your bank's processing time, once the refund has been approved.
For any questions or support regarding the return process, please contact us. Your customer satisfaction is our priority.